Jie, Y., N. . Binti Makmor, and A. . Ur Rehman. “Research on Analytical Customer Relationship Management in China: Knowledge Map Analysis Based on Citespace”. Edelweiss Applied Science and Technology, vol. 8, no. 4, Sept. 2024, pp. 1822-40, doi:10.55214/25768484.v8i4.1610.